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Customer Logistics Coordinator

📁
Supply Chain/Logistics/Transportation
💼
KOCH INDUSTRIES INC
📅
056863 Requisition #
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KBX Logistics, LLC provides transportation and logistics services to industry leaders in manufacturing and production, saving our customers time, money and hassle. We have a significant purchasing position and the leading-edge talent to create an advantage in the marketplace. We continue to reinvent better ways to create value for our customers. KBX Logistics is an independent Koch company. Being privately held, we are able to embrace long-term visions and invest in the future through our holistic application of Market-Based Management®. To learn more visit www.KBXLogistics.com. 

 

The Customer Logistics Coordinator role is a position that will work directly with our customer, G-P Harmon and their vendors. The primary responsibility for this role is to ensure exceptional customer service and coordination to G-P Harmon and G-P Harmon’s vendors. The successful candidate will have excellent customer service, communication and organizational skills as well as a high degree of initiative to find solutions for our customers and vendors.


A Day In The Life Typically Includes: 

  • Develop and maintain relationships with G-P Harmon contacts, customers and vendors across the supply chain and at all appropriate levels to ensure cost and service expectations are met or exceeded.
  • Act as the “face” of Harmon to the vendor and customer
  • Work with vendors and customers through service sensitive situations. Streamline communication process related to pick-up and delivery information with vendors and customers
  • Build relationship with vendors and customers that allow for future success and opportunities
  • Proactively communicate to Harmon vendors and customers allowing them to make an informed decision on service related issues
  • Document customer interactions and communicate issues in an effective and timely manner
  • Provide exceptional customer service by utilizing all of the tools and resources available and especially the transportation management systems
  • Partner with Harmon, KBXL planners and regional leadership to recommend improvements for  tactical decisions/actions
  • Collaborate with Harmon vendors on forecasting accuracy to maximize truckload and dock utilization
  • Take initiative to analyze and recommend broad based innovative improvement initiatives for the account with a focus on eliminating root causes of recurring issues
  • Identify and communicate updates for customer master information (including but not limited to vendor and customer hours of operation)
  • Assist with weekly/monthly load scheduling for KBX and Harmon (VT/CPU)
  • Analyze key performance indicators in order to improve service
  • Adhere to Harmon expectations for vendor communication
  • Effectively deliver difficult conversations in a fact-based, respectful manner

What You Will Need:


Basic Qualifications:
 
  • High School diploma and 1+ years’ experience in transportation/logistics, customer service, or related industry
  • Previous experience dispatching or planning in the Transportation/Logistics industry 
  • Experience using Microsoft Office programs such as Word to write business correspondence, Excel for use of spreadsheets, reporting and simple formulas, and Outlook for internal and external correspondence
 

What Will Put You Ahead?


Preferred Qualifications:
 
  • Previous experience in logistics/transportation industry in a customer service role
  • Associates Degree in Business or related discipline
 

Learn more about us


Salary and benefits commensurate with experience.
We are an equal opportunity employer. Minority/Female/Disabled/VeteranExcept where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test.

This employer uses E-Verify. Please visit the following website for additional information: www.kochcareers.com/doc/Everify.pdf

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