Shipper Success Specialist

📁
Supply Chain/Logistics/Transportation
💼
KOCH INDUSTRIES INC
📅
064806 Requisition #
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KBX Logistics, LLC provides transportation and logistics services to industry leaders in manufacturing and production, saving our customers time, money and hassle. We have a significant purchasing position and the leading-edge talent to create an advantage in the marketplace. We continue to reinvent better ways to create value for our customers. KBX Logistics is an independent Koch company. Being privately held, we are able to embrace long-term visions and invest in the future through our holistic application of Market-Based Management®. To learn more visit www.KBXLogistics.com. 
KBX Logistics is looking for a Shipper Success Specialist in Green Bay, WI. This role creates value by optimizing cost and services to create long term value within the supply chain. The Shipper Success Specialist will support the Loadshop shippers daily needs and make sure they are getting the most out of the platform.  This will include educating them on Loadshop best practices in order to align and elevate their internal spot market strategy.  We recognize our shippers’ success is critical to Loadshop's success, and this position will play a key role in putting that idea into action.  The desired candidate will have a strong operational and/or customer facing background in logistics, along with exceptional communication skills.  

Loadshop is a fully-transparent digital marketplace available to shippers and carriers in the truckload industry.  By connecting these two in a more direct, digital, and transparent manner Loadshop takes out cost typically associated with the spot quote process and makes both sides better off for a true win-win.


A Day In The Life Typically Includes:


 

 

  • Providing exceptional customer service to meet the shipper customers' needs
  • Educating shippers on best practices in order to align their operating strategy with the digital freight marketplace
  • Building relationship that grows the trust and volume with a shipper customer
  • Gathering shippers feedback to help guide our product roadmap
  • Create documentation on frequently asked questions
  • Analyzing and recommending broad based innovative improvement initiatives for the account with a focus on eliminating root causes of recurring issues which leads to driving down client costs, improving service to customers, as well as maximizing KBX profitability
  • Using professional judgment to assess the impact of tactical decisions/actions on the client and KBX Logistics
  • Balancing the clients' needs with our company's profitability
  • Reporting and analyzing key performance indicators
  • Developing standard operating procedures based on the direction from manager
  • Assisting in the maintenance of the account plan to ensure sustainability of our services and expand our service offering footprint with the client Upselling other KBXL offerings

 

 

A successful applicant will:
  •  Have high energy and be driven by the opportunity to grow a new capability
  • Be motivated by a sense of urgency, a will to win, and a talent for training
  • Be business minded with an attention to detail and ability to multi-task
  • Have the ability to build carrier relationships quickly in order to establish and maintain a strong carrier portfolio
  • Have effective communication and customer service skills
  • Be confident in their decision-making skills

 


What You Will Need:


Basic Qualifications:

 

  • Associates Degree (or equivalent) or higher with 2+ years’ experience in transportation/logistics OR High School diploma (or GED) with 3+ years’ experience in transportation/logistics

  • Proficient in Microsoft Word, Excel, Powerpoint, Outlook     

  • Ability to travel up to 10%                                                                                  

What Will Put You Ahead?


Preferred Qualifications:

 

  • 2+ years’ experience working directly with clients and customers in the transportation/logistics industry                                                                                                
  • 2+ years' experience in an operations position in the transportation/logistics industry  
  • Bachelors degree                                                                                                      

Not eligible for visa sponsorship 


Learn more about us


Salary and benefits commensurate with experience.
Equal Opportunity Employer. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. 

This employer uses E-Verify. Please visit the following website for additional information: www.kochcareers.com/doc/Everify.pdf

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