Application Support Manager

Information Technology
KOCH CHEM TECH (Membrane/John Zink/Koch-Glitsch/KHT/KSPS/OPD/Knight)
063535 Requisition #

Koch-Glitsch is seeking an Application Support Manager to join our team. This role will be responsible for developing and implementing a strong application support capability for our global employee base. The Application Support Manager will also be expected to identify opportunities to improve our user application experience through self-help documentation, cross-training, solid documentation, or possible application changes through partnering with other IT groups. A good candidate for this role is someone with a strong understanding of support processes and experience in the following areas: working with a geographically dispersed organization, supervising and developing talent, managing a team of support professionals, implementing processes, and identifying opportunities for improvement.

The Application Support Manager is a critical IT leadership role in Koch-Glitsch which is part of Koch Engineered Solutions (KES). The shared vision of KES companies is to become the preferred partner delivering superior value by developing, integrating, and applying innovative technical and service solutions for industrial value chains. To help achieve our vision, the Koch-Glitsch and KES leadership needs IT to fundamentally transform the way we deliver IT products and services.


This is a fantastic opportunity to be part of a growing company seeking top talent that will contribute to disruptive change and our ability to deliver excellent application support which ultimately adds value to our customers.

A Day in the Life Typically Includes:

  • Develop and implement a strong capability to support our applications efficiently and effectively by leveraging a ticket tracking system (Compass) 
  • Lead a group of Application Support Analysts (ASA) and develop team members to be responsive and proactive problem solvers
  • Create a global team where any ASA can provide effective support or efficiently escalate critical issues for any application problem at any location
  • Ensure that we follow a disciplined approach to prioritize and drive closure to issues identified by users or through proactive system monitoring
  • Find ways for users to easily help themselves with the goal of keeping the company productive and eliminate IT as a bottleneck to fixing issues
  • Identify themes of repeated issues and discover ways to decrease or eliminate problems which make users less productive; which increases IT support
  • Partner with other IT groups to ensure we have solid support processes for our applications and that we are driving initiatives to "buy-down" support

What You Will Need

Minimum Requirements:

  • High School Diploma

  • 5+ years of IT experience in a large organization

  • 1+ years supervising experience

  • Experience leading a team providing IT services or application support

What Will Put you Ahead?

Preferred Requirements:
  • BS degree, preferrably in Computer Science or related field
  • Experience in a large-scale manufacturing industry
  • Experience working with business leaders across many different geographical locations
  • Experience implementing disciplined IT work processes to delivery reliable IT services

Fred Koch and L. E. Winkler formed the Winkler-Koch Engineering Company in 1925 to design and supervise installation of refining equipment. Fred Koch then formed Koch Engineering in 1945. From the initial FLEXITRAY® valve tray, the product line expanded over time to include additional tray designs, tower packings, mist eliminators, and pollution control equipment. Glitsch, Inc. was originally founded by Fritz W. Glitsch, Sr. in 1912 as a machine shop. The first GLITSCH ''Truss-Type'' Bubble Cap Trays were designed, constructed, and placed into service in January 1939. The simplicity and adaptability of these trays opened up numerous opportunities for customers worldwide and led to the development of new tray designs.

In 1997, Koch-Glitsch was formed when these two respected competitors combined their technologies, products, and services to become the global leader in developing, engineering, designing, and manufacturing conventional and high performance mass transfer, mist elimination, and liquid-liquid separation equipment. Today, Koch-Glitsch products and tower designs set the standard worldwide.

Headquartered in Wichita, Kansas, Koch-Glitsch continues to grow through the design and commercialization of innovative products, strategic acquisitions, and its focus on operational excellence. Koch-Glitsch has offices in 18 countries so our customers can count on a quick response to any inquiry.

Koch-Glitsch's industry leadership can also be attributed to its on-going commitment to research and development. Koch-Glitsch holds an impressive number of patents and maintains state of the art facilities to carry out distillation and mist elimination studies on a wide variety of equipment, compounds, and mixtures. Koch-Glitsch also has the largest distillation pilot plant and distributor test stand in the world on site at its Wichita headquarters.

Koch-Glitsch has achieved business success by having employees who act with integrity, focus on compliance excellence and create real long-term value for our customers and society. These principles are part of Market Based Management® (MBM®), a unique business and management philosophy that sets Koch-Glitsch apart from other companies in its industry. Koch-Glitsch is seeking individuals who share these values and want to be part of a winning team. For more information about Koch-Glitsch, visit our Web site at

Salary and benefits commensurate with experience.
We are an equal opportunity employer. Minority/Female/Disabled/Veteran
Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test.

This employer uses E-Verify. Please visit the following website for additional information:


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