Customer Service Representative

Customer Service
064641 Requisition #
Who is Georgia-Pacific?Watch to find out!

Customer Service Representative



Are you customer-focused, a quick learner and someone who pays close attention to detail? Do you excel at managing multiple projects in a fast-paced environment?  If this sounds like you, we may have a great role for you at Georgia-Pacific! Our Packaging business is seeking a Customer Service Representative to join our team in Albion, MI. This is a fast-paced position with frequent changes in priority of tasks based on daily production, customer and business need. The Customer Service Representative creates value by acting as a primary liaison between our sales team, our customers and our internal departments to ensure our customers’ needs are met.



Georgia-Pacific is one of the nation’s leading corrugated box manufacturers. To learn more about our corrugated division, please visit 

A Day In The Life Typically Includes:

  •  Interacting with customers by phone, email and/or in person to receive orders, cancellations, and changes for product or to clarify needs/requirements. 
  • Communicating changes, delays, requests, etc. to sales representatives and customers as appropriate. 
  • Completing various forms and input information into order entry systems.
  • Interfacing with other internal departments to facilitate order flow process and presenting information in one-on-one and small group settings
  • Coordinating shipment of product, expediting shipments, arranging pick-up of defective product, etc. with shipping department.
  • Managing sales backlog by reviewing sales and release orders, updating and closing/completing in the system as needed.
  • Coordinating complaints concerning billing, product or service rendered, referring complaints by interfacing with Quality Assurance and working with appropriate departments to identify root cause and corrective action.  
  • Traveling occasionally to visit customer facilities to meet with various personnel
  • Thriving in an environment of continuous change

What You Will Need:

Basic Qualifications:
  • High School Diploma or GED
  • At least one (1) year experience in Customer Service in a manufacturing, industrial warehouse, or distribution center environment
  • Experience performing mathematical calculations
  • Willing and able to work overtime as needed
  • Experience using Microsoft Office Software (Excel – sorting data, creating tables and creating graphs, Outlook – scheduling, Word – document creation/editing and PowerPoint – presentation creation/editing)

What Will Put You Ahead?

Preferred Qualifications:
  • Associate degree or higher in accounting/finance or business administration, manufacturing, supply chain/logistics management 
  • Experience in a fast paced, high volume manufacturing environment
  • Experience in the corrugated packaging industry
  • Experience with data management systems/process flow

Want to learn more about Georgia-Pacific?

Salary and benefits commensurate with experience.
Equal Opportunity Employer.
Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test.

This employer uses E-Verify. Please visit the following website for additional information:

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