Logistics Service Specialist

Supply Chain/Logistics/Transportation
064543 Requisition #
Challengers Wanted.
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KBX Logistics, LLC is currently seeking a Logistics Service Specialist in Green Bay, WI. This position is responsible for managing delivery exceptions on the load; including the processing of accessorial requests, as well as Overages, Shortages, and Damages (OS&D) file creation. The successful candidate will have attention to detail, critical thinking skills, a high degree of professionalism and the ability to collaborate in a team environment while providing excellent customer service to internal and external customers.

A Day In The Life Typically Includes:

  • Manage the delivery exception process by taking incoming calls and creating files for Overages, Shortages, and Damages (OS&D)

  • Apply decision making and problem-solving skills to process accessorial approvals and denials with a high degree of accuracy 

  • Act as a liaison between various parties to provide timely resolution for OS&D incidents as well as accessorial requests 

  • Understand and facilitate compliance with all GP4 contracts while processing accessorials 

  • Educate planners on best practice procedures for approving or denying accessorials 

  • Educate planners on proper OS&D process for the multiple businesses and customers that KBX supports 

  • Deliver information with strong customer service skills and handle all situations with respect and integrity Support team members to ensure responsibilities are completed in a timely manner 

  • Build and sustain positive relationships and demonstrate excellent communication skills with teammates, co-workers, internal and external customers, and carriers

  • Exhibit strong problem solving, decision making, negotiating and multitasking skills 

  • Collaborate with teammates and coworkers to identify and implement process improvement opportunities leading to increased efficiencies 

  • Other assigned duties and special projects as required

What You Will Need:

Basic Qualifications:
  • High School Diploma or GED

  • Experience using Microsoft Office programs such as Word; to write business correspondence, Excel; for use of spreadsheets, reporting, simple formulas and Outlook; for internal and external correspondence

What Will Put You Ahead?

Preferred Qualifications:
  • An Associate's Degree or higher

  • Previous experience in customer service or the transportation/logistics industry

Not eligible for visa sponsorship

Learn more about us

Salary and benefits commensurate with experience.
Equal Opportunity Employer. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test.

This employer uses E-Verify. Please visit the following website for additional information: www.kochcareers.com/doc/Everify.pdf

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