Product Support Engineer (EFT Analytics)

Information Technology
059341 Requisition #
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EFT Analytics, Inc. is looking for a Product Support Engineer to join our team. This Engineer will have the opportunity to be part of a fast-growing technology start-up within a large and stable company. S/he will work with industrial clients across a broad set of companies while leveraging cutting-edge technical solutions in problem solving/optimization.

Within the EFT Analytics Platform Team, we see everything as code – software development, testing, infrastructure and product monitoring – all of them are realized in code. As we rely on automation to scale the software, come join us to experience building tools to monitor & support a distributed scalable software system with multiple moving parts. Good communication and collaboration skills are a must for anyone in the role.  



A Day In The Life Typically Includes:

  • Develop custom tools to proactively monitor the health of several complex product components to identify and minimize incidents
  • Identify and establish effective incident management practices
  • Be the primary technical contact and investigate and resolve production incidents
  • Collaborate with Dev and Ops teams to get software and infrastructure architecture and build alert/monitor pipelines
  • Build pipelines, tools, and dashboards on product usage metrics


What You Will Need:

Basic Qualifications:  

  • 3+ years of professional experience on IT applications or commercial software product as a software developer or technical support engineer
  • Experience developing scripts, tools or utilities using any of the programming languages like Python, C#, Java etc.
  • Bachelor's degree in Computer Science, Computer Engineering, MIS or related field from an accredited institution OR High School Diploma and 4+ cumulative years of relevant work experience


What Will Put You Ahead?

Preferred Qualifications:
  • Experience supporting & monitoring complex software systems with multiple moving parts leveraging automation
  • Exposure to cloud technologies and platforms such as AWS or Azure services
  • Familiarity with various design and architectural patterns of a large, high-scale web application (APIs, micro-services, distributed computing)
  • Knowledge of NoSQL database systems


Want to learn more about EFT Analytics?


Twenty years ago, EFT Analytics set out to deliver real-time, data-driven insights. Today, Industry 4.0 is the advent of Internet of Things, smart manufacturing and industrial stewardship. Insights and results earn your data a seat in the boardroom.  EFT is a subsidiary of Koch Industries, one of the largest private companies in the U.S. Koch has delivered results using its unique management philosophy across dozens of industries and hundreds of sites for decades. EFT strives daily to bring those time-tested fundamentals to how we operate and what we deliver.


Our people and culture are just like you, totally unique. We come from vastly diverse backgrounds. We’ve taken our own paths. When there wasn’t a path, we blazed trails. Trails that led us here. Where we find ourselves unified around one mission: to be the best data analytics company on the planet. And we won’t stop until we get there.

Salary and benefits commensurate with experience.

This role is not eligible for work visa sponsorship.
We are an equal opportunity employer. Minority/Female/Disabled/Veteran
Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test.

This employer uses E-Verify. Please visit the following website for additional information:

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